New Wine Cymru Terms and Conditions

We are New Wine Cymru Limited, a company registered in England and Wales at Companies House.  Our registered office is Cornerstone Centre, 32 Mynydd Newydd Road, Swansea, SA5 5AE and our registered number is 0505494.

The following Terms and Conditions form the basis of your contract (“the Contract”) with New Wine Cymru Limited (“we/us/our”) for your attendance at a New Wine Cymru event (“the Event”). Please read these Terms and Conditions carefully as they set out our respective rights and obligations. You may have other rights granted to you by law in addition to those set out in these Terms and Conditions. 

Booking Terms & Conditions

By signing up for an event you are also agreeing to the following terms and conditions. We’ve tried to make them as easy to understand as possible but if you have any questions or concerns please call 01792 516335 or email [email protected] for support.

  1. Formation of Contract
    1. The Contract will be on these Terms and Conditions, together with the booking information appearing on the Event website or the Event brochure (“the Booking Information”) and any special terms agreed in writing between you and us, to the exclusion of all other terms and conditions and all previous oral or written representations made by us. 
    2. In addition to these Terms and Conditions there may be specific health and safety conditions which apply to the site upon which the Event is held (“the Site”). These will be displayed prominently in the reception area of the Site and must be complied with at all times
  2. Booking conditions
    1. Bookings can be made online or by post. All bookings are made on a first-come, first-served basis. Booking reservations without payment in full will be held on a provisional basis and places cannot be guaranteed. When you make the booking, you warrant that you have the authority of all persons in your party to book on their behalf, and that your party will not exceed the numbers stated on the booking form.
    2. We will accept late bookings on the day of the Event subject to availability and immediate payment in full and make no guarantee or warranty as to availability. 
    3. The Contract is formed when your booking form has been accepted by us by way of a written acknowledgement of order by post or email, or, in the event of late bookings in accordance with clause 2.2, once payment has been received in full.
    4. You must ensure that the terms of your booking form are complete and accurate. If you discover any mistake within your booking form, you must contact us immediately. Although we will use reasonable endeavours to correct any mistakes once we have been notified, we cannot guarantee that we will be able to do so after we have accepted your booking form in accordance with clause 2.3.
    5. We cannot accept any booking which is specified to be conditional on the fulfilment of a particular request. Any special requests must be notified to us at the time of booking, but we cannot guarantee any request will be met. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Unless and until specifically confirmed, all special requests are subject to availability.
    6. You may not cancel your booking once we have accepted it.
  3. Price and Payment
    1. The prices for attendance at the Event include the activities specified on the New Wine Cymru website booking page or New Wine Cymru printed marketing material. 
    2. Unless otherwise agreed in writing, all payments shall be made in pounds sterling. No payments shall be deemed to have been received until we have received cash or cleared funds. You will not be entitled for any reason to make any deduction from or withhold any payment due to us.
    3. Time for payment of all sums shall be of the essence. If the price is not paid in full by the due date whether the same be demanded or not, we shall be entitled (without prejudice to any other rights we may have) to refuse admission to the Event.
    4. Refunds  If you wish to cancel your booking you may do so by contacting New Wine Cymru by email or post. If you would like a refund (this will not be issued automatically), there will an admin fee of £10 for cancellations before the cancellation deadline.
    5. After the cancellation deadline New Wine Cymru is unable to refund fees in the event of cancellation due to unforeseen circumstances.
    6. If you are unsure about when the refund deadline is for your event, please contact us for the information. Even if you were not aware of the refund deadline, we may not give a refund after that date.
  4. Event Conditions 
    1. We reserve the right to change the location of the Event upon reasonable prior notice to you.
    2. Information on our Event website or our Event brochure about features facilities or services at the Event is, to the best of our knowledge and belief, accurate at the time of publication, but some of these features, facilities and services may not be available at the time of the Event, and we reserve the right to amend or cancel the Event, including changes to times, speakers, content and programme. 
    3. In order to facilitate the security, safety and comfort of all attendees, we reserve the right to refuse admission and refund the booking fee.  
    4. No commercial activities, including trading is allowed at the Event except with our prior written consent. 
    5. Animals, apart from Service dogs, are not permitted at the Event. 
    6. For all New Wine Cymru events there is an age restriction; all attendees must be over 18 years old!
  5. Data Protection

5.1 For the purposes of the Data Protection Act 1998, we are a data controller.

In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, payment details and special requirements such as those relating to any disability or medical condition. We would like to store and use your personal details for future marketing purposes (for example, sending you details of news and future events). All details you give us in connection with your booking (including those relating to any disability or medical condition) will be kept but we will only use names and contact details for marketing. Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. You are entitled to ask us (by letter) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We promise to respond to your request within 30 days of receiving your written request. In certain limited circumstances we are entitled to refuse your request. 

5.2 How we use your data

By ‘data’ we mean any information about yourself or others that you enter into our online booking system. New Wine Cymru is required to store some data so we will store information about your booking after the event.

5.3 We will use your information in the following ways;

  • To support you while you make your booking and help you to make any changes (e.g. request a refund).
  • To send you important notices/information about your
  • Where you have signed up to receive information about promotions and offers, to make sure you continue to receive these.
  • We will not pass on your details to any third parties. This means only New Wine Cymru can see and use the contact information that we store. We will not send you marketing or advertising material unless you specifically ask for it.

5.4 New Wine Cymru endeavours to meet the requirements of the Data Protection Act 1998, and the 8 principles of data protection which are that information must be:

  • Processed fairly and securely
  • Processed for only one or more specified and lawful purpose
  • Adequate, relevant and not excessive for these purposes
  • Accurate and kept up to date. Our delegates have the right to have any inaccurate data destroyed if the personal information is inaccurate to any matter of fact
  • Not kept for longer than is necessary for the purposes it is being processed
  • Processed within the rights of the individuals – this includes the right to be informed of all the information held about them, to prevent processing of their personal information for marketing purposes, and to compensation if they can prove they have been damaged by a data controller’s non-compliance with the act
  • Secured against accidental loss, destruction or damage and against unauthorised or unlawful processing.
  • Not transferred to countries outside the European Economic Area that does not have adequate protection for individual’s personal information.
  1. Liability
    1. Attendance at the Event is at your own risk. You acknowledge that we have no liability to you, save in respect of the following claims:
      1. for death or personal injury which is caused by our negligence; 
      2. under section 2(3) of the Consumer Protection Act 1987
      3. for fraud or fraudulent misrepresentation; or 
      4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    2. You acknowledge that we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage (including, without limitation damage to property and motor vehicles), theft, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
      1. the act or omission of the person affected or any member of their party;
      2. the acts or omission of a third party;  or
      3. any services which do not form part of our Contract, including, for example, any additional services or facilities which we agree to provide for you.
    3. We are only liable to you for losses, which you suffer as a result of a breach of these terms and conditions.  We are not responsible for any losses which you may incur which were not a foreseeable consequence of us breaching these Terms and Conditions. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption. 
    4. We put as much information as we can on our website for guidance but we can’t guarantee that the information is always accurate or up to date. The web site and anything we describe on it may change without notice, including events which you book into. We will not be liable for any damage or loss caused as a result of your doing, or not doing, anything due to information on our website. We do not guarantee that the web site will be compatible with all hardware and software which you may be using to access the site. We will not be liable for damage (e.g. computer viruses) to your computer or other property as the result of your use of this website.
    5. Although we will do our best to provide constant, uninterrupted access to we do not guarantee this. We accept no responsibility or liability for any interruption or delay.
    6. The web site, its design, layout, look, appearance and graphics is our property.
    7. Because of copyright you may only download, print, or copy any part of the website for personal use.
  2. Force Majeure

We will not be liable to you in any manner whatsoever for any failure or delay or for the consequences of any failure or delay in performance of the Contract if it is due to any event beyond our reasonable control, including, without limitation, war, protests, fire, flood, storm, tempest, explosion, epidemic, strikes and other industrial disputes, an act of terrorism, riot, civil commotion, national emergencies, breakdown of plant or machinery or default of suppliers and subcontractors.

  1. General
    1. Each of the rights or remedies under any Contract is without prejudice to any other right or remedy under that or any other contract. 
    2. No failure or delay by us or you to exercise any right, power or remedy will operate as a waiver of it nor will any partial exercise preclude any further exercise of the same, or of some other right, power or remedy.
    3. We may assign, hold on trust, licence or sub-contract all or any part of our rights or obligations under any Contract.
    4. Each and every Contract is personal to you and you may not assign, hold on trust, licence or sub-contract all or any of your rights or obligations under any Contract without our prior written consent.
    5. Neither of us intend that any of the terms of any Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.
    6. The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms and Conditions or of any term of these Terms and Conditions will be governed by the law of England and Wales.
    7. The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

Changes to these terms & Conditions

These terms and conditions may be changed from time to time to keep them up to date with our policies. Please ensure that you review these terms and conditions regularly. By continuing to use the site, you agree to any changes made to the terms and conditions.